How your hoop gets home
EASY DELIVERY. FAST SHIPPING. SLAM DUNK.
When you order online, you don't have to worry about calling a delivery truck. We deliver your hoop direct-to-curb, which means it comes directly from our warehouse, off the truck and to your curb so you waste no time getting to those free throws.
Use our 5-point checklist below to ensure a smooth delivery of your Mega Slam Hoop.
Confirm your order
Congrats on ordering your new hoop. Now look for an email that has your order details.
Schedule a delivery date
Expect to get a phone call from a shipping specialist to arrange your specific delivery date and time. This is also a good time to coordinate with an installer if you're planning on hiring one.
Our basketball systems are big (up to 340 kgs) and the shipping pallet takes up quite a bit of space when delivered. Plan to clear-away a space now, so delivery can go smoothly when it arrives. (Residential orders are curbside delivery)
Inspect your delivery
Based on the size of your order, make sure the correct number of boxes are strapped to each pallet (every system arrives on one pallet). It's okay if some of the boxes have dents or are torn. Our systems are rugged and will survive minor damage to the boxes.
Sign to release your delivery
Now, your friendly delivery specialist will ask for a signature to release your basketball system. If there is any visible damage to the boxes (or the system), please document the specific damage on the delivery sheet and take photos before you sign.
If any items have been damaged, accept the delivery and immediately contact us. Include any photos within the email and we will expedite delivery of replacement parts.
How does delivery work?
When you order online, we deliver your hoop direct-to-curb, which means it comes directly from our warehouse, off the truck and to your curb so you waste no time getting to those free throws. Ask other hoop makers if they do the same!
Once your order is processed, we will contact you within 3 business days to confirm your delivery window. Deliveries are completed Mon-Fri 8am to 6pm. This is also a good time to coordinate with an installer if you're planning on hiring one.
Use our 5-point check list to ensure a smooth delivery of your Mega Slam Hoop.
Is the shipment of my new Mega Slam Hoop insured?
Yes. Your new Mega Slam Hoop is fully insured from the minute you order it up until you sign the shipping ticket.
How does our free shipping service apply?
Our free shipping service is available to the vast majority of UK customers. However, certain UK postcodes do not qualify for our free shipping service and customers in these areas may be required to pay a supplementary delivery fee.
Our current free shipping exclusion zones include postcodes in the following areas (and which is subject to updates from time-to-time): Channel Islands, Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands & Islands.
If you cannot complete your purchase at checkout, then this might be due to your postcode falling within one of the free shipping exclusion zone(s). If you encounter this issue, please email firstname.lastname@example.org confirming your full address details and we will be in touch.
When gaining access to your property vehicle access restrictions may apply which could mean additional cost or delivery failure. If you are concerned this may apply to you, then please be sure to email us before you complete your order at checkout.